Medical assistants wear a lot of hats. Just as in many areas of health care, there are a wide variety of jobs that need to be done by every employee. Between doing clinical work, like drawing blood and checking patients' dressings, and filling out paperwork or coding procedures, being a medical assistant is no easy task.
However, there are a number of skills that people may possess or develop that can better suit them to the rigors and responsibilities of medical assistance. So if you're considering becoming a medical assistant, hiring a medical assistant for your practice or improving your performance as one currently, here are just a few of the skills that an invaluable medical assistant needs.
Some people may expect that medical assistants have to have an extensive clinical background, but the truth is that sometimes an administrative past may be more beneficial. With filing paperwork, answering phones and using computer software, many of a medical assistant's tasks fall under the umbrella of administrative work. Working on front office or administrative tasks is a huge part of helping a medical practice operate smoothly, and medical assistants who show acumen in this area will quickly prove themselves great assets to a practice.
A doctors' office combines a number of sectors that are changing constantly. Whether it's software, medical equipment, medicine itself or patient protocols, health care is an ever-evolving business, so a medical assistant who's ready to change and adapt with it will excel, Globe University explained.
Medical-Assistant-Career.com suggested medical assistants work on their note-taking and penmanship. There's no longer room for scribbles in medicine, as every detail needs to be carefully documented to accurately submit claims. Taking great notes can help a practice protect itself from audits, assist patients in getting the best care and process claims efficiently.
Great people skills
While medical assistants often spend less time with patients than doctors, they can offer something different to these patients – comfort. Even if a medical assistant isn't able to diagnose or treat a sinus infection, he or she can talk to patients, make an effort to be comforting and assuage fears. Whether it's cracking jokes with pediatric patients who are scared of shots or being friendly to a patient under long-term care, a medical assistant should have excellent customer service skills.
Skilled medical assistants need to do the clinical aspects of their jobs correctly too, but having these additional skills can be the difference between a good medical assistant and a great one.
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