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Effective: August 7, 2024
Thank you for visiting our website. Your privacy is very important to us. We collect no personal information about you when you visit our Web site unless you choose to make such information available to us by submitting such information. This privacy policy addresses how Shoes For Crews North America, LLC ("Shoes For Crews," "we", "us", "our") collect and use information you provide. By visiting www.shoesforcrews.com (this "Site"), and providing your information to us, you agree to accept the practices described in this Privacy Policy.
We group the collection of user information into two categories: personal, which is information identifiable to a specific member, and aggregate, which is general demographic information that does not identify any individual member. Personal information may include your name, email address, mailing address and phone number. We may also collect certain demographic information such as your Site preferences, sizes, gender, geographical location, language, time zone, (some of the information we ask for may be optional). Shoes For Crews may use or disclose aggregate information for any purpose.
We collect personal information to make our services related to this Site (the "Services") more rewarding for you to use, including billing, shipping and tracking your orders. If we have any questions or concerns regarding your order, we may use this information to contact you. We also use this information for internal purposes, such as studying our customers' preferences and improving customer experience on the Site. We may also use your information to contact you for promotional purposes and provide customer service to you. We may combine information about you with information from other sources in order to improve the quality of our Services. We also receive and store certain personally non-identifiable information, which is collected passively using various technologies, and cannot presently be used to specifically identify you. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors' Internet service providers, and how our users use and interact with the Services. Also, in an ongoing effort to better understand and serve you, we often conduct research on customer demographics, interests and behavior based on the personal and other information provided to us. This research may be compiled and analyzed on an aggregate basis. We may share this non-identifiable and aggregate data with affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes.
There are certain circumstances in which we may share your personal information with certain third parties without further notice to you, as set forth below:
If you choose to share personal information with us via email, mail, phone, fax or filling out an electronic form on our website, we may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with targeted offers and advertising; (3) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties; (4) to contact you; (5) to review site usage and operations; (6) to address problems with the site, our business or our products and services; and (7) to protect the security or integrity of the site and our business.
We, or third-party service providers acting on our behalf, may use cookies or web beacons on our site. A cookie is a small text file that may be stored in the memory of your computer when you access the site. A web beacon is an electronic image used to recognize a cookie on your computer when you view a web page. We may use cookies and web beacons to collect non-personal information from you, including your IP address, browser type, the time and length of your visit, the pages of the site you visit and other clickstream data. This information may be used in order to: (1) remember the products in your shopping cart; (2) recognize you when you return to the site; (3) improve and personalize your experience on our site; (4) provide you with customized advertising; and (5) monitor site usage and analyze the behavior of site visitors. We do not collect any personal information through our use of cookies and web beacons, and we do not combine the non-personal information we collect through them with any of your personal information.
You may decline cookies, but by doing so, you may not be able to use certain features on our site. You also may be able to make some web beacons unusable by rejecting cookies. Check the "Help" menu of your browser to learn how to change your cookie preferences.
We may transfer or otherwise disclose information collected from and about you to the following entities for the following purposes: (1) to our service providers, suppliers and business associates, if the disclosure will enable them to fulfill your request for products or services from us for another vendor on our site; (2) to our service providers and business associates, if the disclosure will enable them to perform a business, professional or technical support function for us; (3) to our affiliates and other third parties so that they may contact you with marketing offers of their own; (4) to other companies, credit bureaus or government agencies in connection with issues related to fraud, credit or debt collection; (5) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
We will periodically email special offers and updates to our customers that have opted-in to receive such email from us. If you do not wish to receive any email offers or updates via email, please click here to optout.
If you are a California resident, this section applies to you. It describes how we collect, use and share personal information of California residents, and their rights with respect to their personal information, as defined under the California Consumer Privacy Act of 2018 ("CCPA").
To submit a privacy related request, you may call us at 8005234448 - 9pm EST / 7 days a week, email us at SFCPrivacy@shoesforcrews.com.
Prior to processing, we will authenticate your request through our standard verification procedures, such as by requesting you to log in to your account or by verifying the information you provided in your request with your account information we have on file. This information may include first name, last name, email and phone number. Please be aware that this information will only be used to verify and help process your request. However, we are required by law to keep information related to your request for record keeping purposes.
Please allow up to 15-45 days for us to complete your request. Please note, these Privacy Rights are subject to exceptions, and in certain cases we may decline your request as permitted by law. You may also allow an authorized agent to submit privacy related requests on your behalf. If you would like to do so, please submit a signed Power of Attorney naming the person who will be your authorized agent. This person may then submit privacy related requests on your behalf using any of the available methods we offer. Please mail the signed Power of Attorney to Attn: Legal Department - Privacy Request, Shoes For Crews, 5000 T-Rev Avenue, 200, Boca Raton, FL 33431
The following chart below summarizes the categories of personal information we collect and share, as well as where we collect it from, how we use it, and who we share it with. For more information on: the categories of information we collect, please see the Section titled "Information We Collect"; the business and commercial purposes for which we collect your personal information, please see the Section titled "How We Use Your Information"; or the categories of third parties with whom personal information is shared or sold, please see the Section titled "How Is This Information Shared".
| Categories of Personal Information Collected and Shared | Sources of Personal Information | Purposes for Collection of Personal Information | Categories of Third Parties with Whom We Share the Personal Information |
|---|---|---|---|
| Name, email address, customer ID, mailing address, phone number, photos and/or Facebook username and profile picture | This information has either been provided to us by you directly, or, with your permission, service providers or contracted thirdparty providers, such as customer review platforms, and marketing and advertising partners. | To create your account; to provide and improve the Services, such as fulfilling and tracking your orders; to improve customer experience on the Site; to prevent fraud and ensure the security of your account and our Services; and to provide and improve advertisements. | Service providers, such as customer service partners, shipping partners, payment processors, analytics and data warehousing partners; and contracted thirdparty providers, such as marketing and advertising partners. |
| Demographic information such as gender, birthday and other personal identifiers | This information has either been provided to us by you directly, or with your permission, service providers or contracted thirdparty providers, such as marketing partners. | To provide and improve the Services; to improve customer experience on the Site; and to provide and improve advertisements. | Service providers, such analytics and data warehousing partners; and contracted thirdparty providers, such as marketing partners. |
| Commercial information such as order history, order ID, items purchased, size, style and product preferences, other unique identifiers, and inferences drawn therefrom | This information has either been provided to us by you directly, or with your permission, your browser, computer or mobile device, service providers, and contracted thirdparty providers, such as marketing and advertising partners. | To provide and improve the Services; to improve customer experience on the Site; and to provide and improve advertisements. | Service providers, such as customer service partners, analytics and data warehousing partners; and contracted thirdparty providers, such as marketing and advertising partners. |
| Geolocation information | This information is either provided to us by you directly or with your permission, your browser, computer or mobile device. | To provide and improve the Services; to improve customer experience on the Site; to prevent fraud and ensure the security of your account and our Services; and to provide and improve advertisements. | Service providers, such analytics and data warehousing partners; and contracted thirdparty providers, such as marketing and advertising partners. |
| IP address, cookies, advertising IDs, tracking pixels, and other unique identifiers | This information has either been provided to us by you directly, or with your permission, your browser, computer or mobile device, service providers, or contracted thirdparty providers, such as marketing and advertising partners. | To provide and improve the Services; to improve customer experience on the Site; to prevent fraud and ensure the security of your account and our Services; and to provide and improve advertisements. | Service providers, such as customer service partners, and analytics and data warehousing partners; and contracted thirdparty providers, such as marketing and advertising partners. |
| Internet activity information such as how a user browses and interacts with our Services, Site and advertisements, and device, browser and/or computer properties | This information has either been provided to us by you directly, or with your permission, your browser, computer or mobile device, service providers, or contracted thirdparty providers, such as marketing and advertising partners. | To provide and improve the Services and the Site; to improve customer experience on the Site; to provide, improve, and resolve errors; to prevent fraud and ensure the security of your account and our Services; and to provide and improve advertisements. | Service providers, such as customer service partners, and analytics and data warehousing partners; and contracted thirdparty providers, such as marketing and advertising partners. |
If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at 800-523-4448.
Further, under California Civil Code sections 1798.83-1798.84, if you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties' direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to Shoes For Crews, Attn: Legal Department, California Shine the Light Inquiry, 5000 T-Rex Avenue 200, Boca Raton, FL 33431
You have the right to access, correct or delete personal data which has been provided to Shoes For Crews. At any time, you may update or correct your online account information by logging into your account and navigating to the "My Account" page or by contacting us. You may also delete your personal data by contacting us to deactivate your account, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to SFCPrivacy@shoesforcrews.com.
If you are a Nevada resident and have provided us with any personal identifying information, you may optout of sharing your information with third parties if you submit an opt-out request to the following email address SFCPrivacy@shoesforcrews.com. Please note we do not sell any of your personal information for profit, we do share some information with contracted third parties in order to provide better services and advertising to you. Please allow 60 days for completion of such request.
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If you elect to receive marketing and shopping cart reminder text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional Text Messages from us (each, a "Text Message". Customer site browsing information is captured via website tagging when a customer cart has been abandoned. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying "STOP" to any Text Message you receive from us. For help, reply "HELP" to any Text Message you receive from us or call 1-800-523-4448. In addition to any fee of which you are notified, your mobile provider's message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier's pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages. The carriers do not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages. Neither we nor the wireless carriers will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Carriers include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular, Google Voice, Cellular One, MetroPCS, Cellcom, Cellular South, Carolina West Wireless, nTelos, and Virgin Mobile and others. Text Message services are provided on an "AS IS" basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider's name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy. If your phone number is deactivated, we obtain deactivation data to remove deactivated numbers from our program to prevent us from inadvertently communicating with anyone who acquires any phone number(s) previously attributed to you.
Privacy Policy is stated above.
We reserve the right to amend this Privacy Policy at any time without prior notice. Notice of any change will be posted on this Site. Please check this page periodically for changes. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.
If you have any questions regarding the use of our Site or Privacy Policy, please contact us at:
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*By signing up for texts, you agree to receive automated recurring marketing messages (including cart reminders) from SHOES FOR CREWS. You also accept the Terms & Privacy. Consent is not a condition of purchase. Msg frequency varies. Msg & data rates may apply. Text STOP to unsubscribe.
